Terms and Conditions

Please read these Terms and Conditions carefully before using the services of LyVes Clinic. These terms govern the relationship between the Patients and the Clinic regarding the provided medical and rehabilitation services.

I. Subject and General Provisions

1. These Terms and Conditions regulate the order, manner, and conditions for providing medical services, diagnostics, treatment, and rehabilitation by LyVes Clinic (hereinafter referred to as the “Clinic” or the “Provider”) to the patients.

2. The Clinic is a medical facility specialized in physical and rehabilitation medicine, focusing on lymphedema rehabilitation treatment, conceptual rehabilitation, and restorative (recreational) medicine.

3. Clinic Contact Details:
Address: 65 Flora St, Manastirski Livadi-Iztok, Sofia
Phone: +359 89 6783340
Email: lyvess@lyvesclinic.com

II. Appointment Booking and Admission

1. Examinations and procedures at the Clinic are performed after booking an appointment in advance:

• Via the online booking form on the website.
• By calling the provided contact number.
• Through specialized partner platforms (e.g., Superdoc).

2. The Patient is obliged to arrive at the Clinic 10 minutes before the scheduled time. In case of a delay of more than 15 minutes, the Clinic reserves the right to cancel the appointment or reduce the duration of the procedure, if feasible, while maintaining the announced booking price.

3. In case of inability to attend, the Patient is obliged to notify the Clinic up to 24 hours in advance. For more than 2 no-shows for a booked appointment without timely notification within the required period, the Clinic reserves the right to block further booking opportunities for the respective patient.

III. Prices and Payment Methods

1. Service prices are determined according to an approved Price List.

2. The Clinic has a contract with the NHIF (National Health Insurance Fund). Patients indicated for a rehabilitation program under groups 1, 2, or 3 of the specialized outpatient care package must provide a valid referral from a general practitioner or specialist.

3. Payment for medical services not covered by the NHIF is made:

• In cash at the Clinic’s desk.
• Via POS terminal (bank card).
• By bank transfer (when applicable for package services).

IV. Rights and Obligations of the Patient

The Patient has the right to:

• Timely and high-quality specialized medical care.
• Information regarding their diagnosis, treatment methods, expected results, and possible risks (if any).
• Confidentiality and protection of their personal data and medical information.

The Patient is obliged to:

• Provide complete and accurate information about their health condition—concomitant and past illnesses, medications taken, including necessary medical documentation.
• Comply with the Clinic’s internal rules and the instructions of the medical staff.
• Pay the due amounts for the provided services according to the price list.

V. Rights and Obligations of the Clinic

1. The Clinic undertakes to provide high-quality medical services, complying with approved medical standards and good medical practice.

2. The Clinic has the right to refuse an examination or procedure if the patient behaves aggressively, is intoxicated, or if their behavior endangers the staff and other patients.

3. The Clinic is not responsible for complications resulting from the patient’s failure to follow the prescribed regimen or the concealment of important medical information.

VI. Personal Data Protection

The Clinic processes patients’ personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act. Detailed information can be found in our Privacy Policy.

VII. Other Provisions

1. The Clinic has the right to amend these Terms and Conditions, with the changes taking effect from the moment of their publication on the website.

2. For all matters not settled in these Terms and Conditions, the provisions of the current legislation of the Republic of Bulgaria apply.